Grievances Committee

Distance and Continuing Education Unit has taken steps to establish a Grievances committee to help students who have registered under DCEU. The proposed grievances committee was approved at the 39^th Management Committee of DCEU and 348^th Senate of the University.

The composition of the committee is coordinators of External Degree programs, two - three senior staff members. Senior Assistant Registrar of DCEU will act as the convener of the meeting. The committee shall meet once a month to discuss and make recommendations on students request in order to be forwarded them to the relevant Board of Studies for Distance and Continuing Education of the faculties. The meeting shall be held at Distance & Continuing Education Unit.

The following matters related to students’ request that has been received by DCEU shall be submitted to grievances committee;

1. Examinations matters / විභාග සම්බන්ධ ගැටළු
2. Issues related to selecting course modules / පාඨමාලා ඒකක තෝරාගැනීම් සම්බන්ධ ගැටළු
3. Course registration issues / පාඨමාලා ලියාපදිංචි කිරීමට අඳාල ගැටළු
4. Results problems /විභාග ප්‍රතිඵලවලට අඳාල ගැටළු
5. Grace chances for the examinations / විභාග සඳහා සහන වාරයක් ලබාගැනීම
6. Issues related to Learning Materials / online teaching / ඉගෙනුම් ආධාරක/මාර්ගගත ක්‍රමය සම්බන්ධ ගැටළු
7. Problems with payments / මුදල් ගෙවීම් සම්බන්ධ ගැටළු
8. Any other issues of students related to their academic programs / DCEU හා සම්බන්ධ සිසුන්ගේ වෙනත් ගැටළු

However, DCEU first attends to the students’ request received to see the possibility of providing quick response within the existing guidelines, if not it shall be submitted to the Grievances Committee for necessary recommendation.

When there are specific issues, a representative from the relevant faculty can be consulted or summoned for necessary support to find the solutions.